ESG Report 2021

Quality Inspection Training The Group also encourages employees at all example, Mr. Zhu Jiqing, director of the levels to actively participate in professional Quality Inspection Department, gave a training to further improve their skills and comprehensive introduction to the inspection relevant professional knowledge. During the items and cycles of the Quality Inspection Year, the Quality Inspection Department Department in a shallow, graphical and conducted trainings on inspection items and informative way, so that everyone can better work process for the sales team. The training understand that product inspection is complex focused on four aspects, namely the basic process. At the same time, he conducted a situation of the Quality Inspection detailed analysis of four categories of Department, the inspection items and customer complaints. During the training, all inspection cycle, the analysis of customer business regions actively communicated with complaints, the guidance for the Quality Mr. Zhu, who patiently answered questions Inspection Department and the inspection raised by everyone. This training enabled the process. The advanced technology, high-end sales team to have a deep understanding of inspection equipment and professional the strength of the Company's inspection inspection technology talents enabled us to system, and enabled us to provide customers have a more comprehensive understanding with high-quality products with more solid and confidence in the Quality Inspection foundation and confidence. Department. Taking Ceftriaxone Sodium (Chinese Pharmacopoeia 2020 version) as an In order to strengthen the sales personnel's the Technical Service Department jointly launched a knowledge of the products produced by the Group series of product knowledge training. and provide professional product sales services for customers, the Human Resources Department and Series of Professional trainings on Product knowledge Cefoperazone sodium and Cefoperone sodium equipment and production process in each and sulbactam sodium mixed powder workshop of Zhuhai Company. The trainings products are the dominant products of the enabled all sales personnel to master these Group's cephalosporins category, with large professional knowledge, and also helped sales production scale and high market share. personnel to demonstrate relevant academic Therefore, the Group specially arranged and professional knowledge in marketing, professional trainings on product knowledge creating a good brand reputation for the for sales personnel to comprehensively Group. explain the physical and chemical properties, The Group is one of the major manufacturers packaging specifications, labels, quality of potassium clavulanate series of products in standards and other knowledge of the relevant the PRC with stable product quality. products. At the same time, the Group Therefore, we held product knowledge comprehensively introduced the types of training on potassium clavulanate (non-sterile) antibiotics, the principle and mechanism of for new sales personnel to strengthen the antibacterial, the different antibacterial knowledge of relevant products and enhance spectrum and toxic side effects of each their comprehensive capabilities. generation of cephalosporins antibiotics, as well as the advantages of production 31 Environmental, Social and Governance Report 2021 The United Laboratories International Holdings Limited