ESG Report 2022

5.3.1 Information Management According to The United Laboratories Information Regarding employees, the employee confidentiality Confidentiality System, all the information of the system implemented by the Group requires all the Group is classified into five categories by their level employees to bear confidentiality obligations on our of importance, namely Top Secret, Secret, business secrets such as information on Confidential, Internal and Public. All personnel technology and operation, and not to allow any third need to pass different levels of approval parties to know our business secrets in form of procedures according to the importance level of the disclosure, release or publishing. In order to further information when accessing the information. The s e c u r e t h e i n t e r e s t s o f t h e G r o u p a n d use of different information, such as information for stakeholders, all employees should bear his/her internal use, advertising and promotion, medication confidentiality obligations for three years after instruction and after-sale service, is subject to the resignation. On the other hand, when cooperating relevant regulations regarding the use of product with suppliers, customers and other partners, the information. The purpose and target of the use of Group shall sign confidentiality agreements with information is subject to strict requirements and them to ensure that the information of both parties limitations under related systems. are not disclosed, and the privacy rights are not infringed. 5.3 Information Security Information security construction is an important relevant laws and regulations such as the Law of method for the Group to protect its internal the People's Republic of China on the Protection of information and customer privacy. Leakage of an Consumer Rights and Interests, the Cybersecurity enterprise's confidential information or customer Law of the People's Republic of China, Information information would lead to adverse effects and loss Security Law of the People's Republic of China and to the enterprise itself, customers and other Personal Information Protection Law of the stakeholders. The Group has established the People's Republic of China to maintain different United Laboratories Information Confidentiality parties confidence in the operations and services of System and the United Laboratories Patient the Group. Information Protection System in accordance with The Group has clearly defined the working c omp l a i n i n g ma t t e r s t o s a f e g u a r d t h e principles of complaint and reporting in The United independence of the investigation and the privacy Laboratories Anti-Fraud and Complaint Reporting of the complainant and the person complained Management System to keep the complainant's against. In addition, the Group gives full protection identity confidential. Complaints or reports made in to the complainant. We will strictly combat all person should be interviewed by designated retaliatory actions if complainants or their family personnel in a secret location. All persons not members suffer from damage to person, property or connected are not allowed to observe, question or other rights due to reporting. The complainant is record the content of the interview. The principle of also entitled to inform his/her senior managers for confidentiality should be strictly complied with in timely protection. The entire reporting procedure is sending, receiving, opening, filing, transferring, protected by law, and serious breaches of the rules keeping and mentioning of written complaints, and will be referred to the judicial authorities. To the reception, answering, documentation, and voice encourage employees to report corruption or recording of telephone complaints. All employees malpractices, the Group will commend and reward are not allowed to note down, copy, keep, hide or the complainant if the complaint is substantiated destroy reporting materials without authorization. after investigation. The reward will be given to Other units and departments of the Group have no complainants whose identities have been verified right to interfere or disturb the reporting and upon the closing of the investigation. 24 Environmental, Social and Governance Report 2022 The United Laboratories International Holdings Limited