ESG Report 2022

Our Focuses Quality Management Customer Service Supply Chain Management Our Actions Improving our Quality Management Systems Enhancing our Customer Services Ensuring the Sustainability of our Supply Chain Our Achievements Response Rate to Customer Complaints 100% 0 Case of Adverse Reactions due to Defective Drug Quality Bui ldl ing a Qual ity Brand Perfecting Excellence Environmental, Social and Governance Report 2022 The United Laboratories International Holdings Limited 27