ESG Report 2022

The Group has established a pharmaceutical When conducting product sales activities, we preparation sales distributor or distributor require all staff at all departments to abide by management system, which is implemented by the relevant laws and regulations and ethics of the Credit Risk Management Department to reduce the industry. All sales personnel must sign the Letter of risk of bringing a negative reputation to the Group Commitment for working according to laws and be during the process. When selecting new dealers or committed to complying with national regulations as distributors, the Group will evaluate the company's well as the regulations and rules of the Group being qualifications, storage conditions, business scope the “Sales Behavior Norms” and “Compliance permits and other criteria, and sign sales contracts Promotion Guidelines”, in order to eradicate any with qualified dealers or distributors. The storage violation of regulations regarding sales and conditions of dealers or distributors must strictly promotion, ensuring the Group only conducts comply with the pharmaceutical storage conditions responsible marketing. The Group’s sales team and requirements stated in the manuals for storage spread all over the Country, and the management and use. At the same time, when quality problems of sales personnel, including recruitment, emerge, they must cooperate with the Group to performance appraisal, training and occupational report and investigate the problem, collect safety are collectively handled and supervised by evidence, and carry out follow-up work to the Group’s Head Office. This ensures that the guarantee the quality of products. The Group will related management personnel and frontier establish archives with the cooperating dealers and promotion personnel have received necessary distributors to completely record information, such training, and all the sales personnel have reached as corporate qualification documents, signed the same professional level so as to provide contracts and inventory turnover. The collected customers with the best service. data will be used for analysing, evaluating and rating dealers and distributors to effectively manage product sales. During the Year, Zhuhai United Laboratories enhanced the academic ability and professional Sales Co., Ltd. held a symposium for skills of the sales team, and helped the sales exchanging product knowledge and marketing team to better adapt to the new requirements of skills experience. This activity is mainly divided professional and academic development of API into two sessions, being product knowledge sales. explanation and sales simulation. Through situation simulations, it can strengthen the experience sharing and communication within the sales team, further enhancing the sales team's comprehensive capabilities such as marketing skills and other areas. On the other hand, "reserve" sales personnel can learn from this and acquire knowledge of sales skills and negotiation methods in practical situations, enabling them to prepare knowledge and skills in advance. The event strengthened the product knowledge of the sales staff and sales assistants, Product Knowledge and Marketing Skills Experience Exchange Activities Environmental, Social and Governance Report 2022 The United Laboratories International Holdings Limited 33