ESG Report 2022

7.4.3 Complaints and Suggestions The Group insists on providing the employees clear communication channels, effectively listen to their and diverse channels to file complaints and voices, and solve their concerns. suggestions. In order to further facilitate the communication between employees and the In order to deal with complaints and disputes from management of the Company, Inner Mongolia employees, Zhongshan Company has established Company has established a sound mechanism for a “Grievance and Mediation System”. Employees handling employees' opinions and feedback, can submit their opinions and suggestions in writing guiding and helping employees to solve relevant or by email to the Administration and Human problems, and better serving employees. The Resources Department, the Labour Union or other feedback channels include messages from the departments. For those who submit their opinions “Complaint and Suggestion” column of the logistics and suggestions in real names, the relevant service of the WeChat public account of Inner departments will reply to the employees within a Mongolia Company, suggestion boxes, e-mail and specified period of time after studying the matter. feedback phone. Any dissatisfaction or reasonable The Company has also set up a suggestion box for suggestions related to the development and the person in charge of the company in public c o n s t r u c t i o n o f t h e Comp a n y, i n c l u d i n g places, where employees can submit their opinions management, life and work, can be responded. The and suggestions to the company. The system also Party Committee Office, the Labour Union and the provides for dispute resolution. The Company has Human Resources Department are responsible for established a Dispute Resolution Committee to management and daily maintenance. Opinions and resolve labour disputes. The Committee will suggestions collected are timely summarised and arrange mediation within a prescribed period of reported to the Company's leaders, and relevant time upon receipt of an application for mediation. departments are coordinated to handle and solve them. The Company hopes that employees can freely express their opinions through the above 7.4.4 Logistics Services and Communication The Group attaches great importance to the r u l e s and r egu l a t i on s t o i mp l emen t t he personal life of its employees and provides them management of staff logistics, aiming to create a with staff quarters, staff canteens, staff activity comfortable and warm working and living centres and staff commuter buses, etc. The Group environment for its employees. also strictly formulates and implements relevant In order to effectively guarantee the quality of Market." On this platform, employees can work and life for employees, Inner Mongolia access the weekly menu and provide feedback, Company has set up a "Logistics Service" report malfunctions in staff quarter for repair, platform on its WeChat public account, which and obtain the latest information about living includes services in various areas such as areas. This move provides employees with "Canteen Management," "Staff Quarter more convenient and caring services for their Management," "Life Services," and "Flea daily lives. Platform for Logistics Services 7.5 Occupational Health and Safety Production safety is an operating principle of the addition, the physical and mental health of our G r o u p . T h e G r o u p h a s p u t i n p l a c e a employees is also a key concern of the Group. The comprehensive occupational health and safety Group conducted comprehensive medical check- management system to ensure that the health and ups and health talks for our staff during the year. safety of its employees are safeguarded. During the During the pandemic, employees were also Year, the Group organised a series of activities provided with medicine and supplies for epidemic related to production safety and fire safety to prevention. enhance the safety awareness of our employees. In 56 Environmental, Social and Governance Report 2022 The United Laboratories International Holdings Limited