ESG Report 2023

10 Stakeholders Means of Communication and Response Expectations and Requirements Regular information submission Regular conversation with regulatory authorities Dedicated reports Inspection and supervision General meeting Announcements and circulars of the Croup Email, telephone and Company’s website Dedicated reports On-site inspections Listed company roadshow Review and assessment meetings Business communication Discussion and exchange of opinions Negotiation and cooperation Customer service centre and hotline Customer opinion survey Customer meetings Social media platforms Return visit Customer information collection and management Communication with local environmental authorities Communication with local residents Submission of reports Investigation and inspection Third-party assessment and reporting Communication with local labor authorities Participation in industry forums Visits Employee meetings Company’s internal publications and intranet Mailbox for employees Training and workshops Activities for employees Workers’ congress Democratic symposium Company’s website Announcements Media interviews Social media platforms Community communication meetings Compliance with national policies, laws and regulations Facilitating local economic development Promotion of local employment Regular fulfillment of tax obligations Investment returns Operation in compliance Rise in company value Information transparency and effective communication Operation with integrity Fair competition Compliance with laws and fulfillment of agreements Mutual benefits and achievements Quality products and services Health and safety Compliance with laws and fulfillment of agreements Operation with integrity Up-to-standard discharge Energy Conservation and Emission Reduction Ecological protection Reasonable water consumption Formulation of industrial standards Facilitating industrial development Protection of rights Occupational health and safety Remunerations and benefits Career development Humanity cares Improvement on community conditions Participation in charity affairs Information transparency Industry Associations Government and Regulatory Authorities Suppliers and Partners Environment Customers Employees Community and Public Environmental, Social and Governance Report 2023 The United Laboratories International Holdings Limited Shareholders and Investors