ESG Report 2023

CONTENTS 1 Performance Highlights in 2023 5 Normalizing Healthiness 2.1 2.2 Reporting Framework 2.3 Reporting Principles 2.4 Information and Feedback Scope of the Report 1.1 Annual Performance Annual Rewards 1.2 05 05 05 05 06 07 09 09 11 03 01 2 About This Report 3 About Us 3.1 3.2 Entering The United Laboratories Chairman Statement 4 ESG & Sustainability Governance 4.1 4.2 ESG & Sustainability Governance System 4.3 Communication with Stakeholders 4.4 Materiality Assessment Board Statement 08 24 26 31 33 Buildling a Quality Brand 7.1 7.2 Product Marketing and Promotion 7.3 Customer Service Management 7.4 Pharmacovigilance Quality Management 7 Striving for Excellence 36 42 46 47 14 17 19 20 Enhancing Medical Accessibility 5.1 5.2 Enhancing Medical Accessibility 5.3 Improving Medical Affordability 5.4 Enhancing Healthcare Standards 5.5 Focus on Rare Disease Innovation and R&D 6 Effective Governance Excellent Operational Management 6.1 6.2 Business Ethics 6.3 Information Security 6.4 Protection of Intellectual Property Rights Corporate Governance 22