ESG Report 2023

Spark Program - Internal Trainer Training Camp In the Spark Program, we are committed to enhancing the professional capabilities and teaching quality of internal trainers. To achieve this, we have collaborated with external professional training institutions to provide faculty development courses, aiming to enhance trainers' teaching abilities and professional knowledge. Through systematic instruction, external trainers clarify the roles and responsibilities of trainers, as well as the positioning and design of training topics. These courses are designed to provide trainers with the instructional strategies and skills they need to effectively convey knowledge, stimulate learners' interest, and facilitate learning outcomes. Through the Spark Program, we ensure that internal trainers possess excellent teaching abilities and extensive professional knowledge, enabling them to provide employees with high-quality training experiences. This not only helps enhance employees' skills and knowledge levels but also has a positive impact on the Group's development and competitiveness. We believe that through continuous professional training, employees will be better equipped to face challenges and achieve mutual growth for both themselves and the organization. Illumine Program - Manager Training Camp In the Illumine Program, we focus on enhancing the management skills of sales team managers, aiming to help them better understand market trends, develop effective sales strategies, and manage and motivate their teams. This program places a strong emphasis on team collaboration training, aiming to assist sales team managers in learning how to build and manage cohesive teams. These courses cover topics such as team building, collaboration, and communication. Sales team managers will learn how to construct an efficient sales team, foster a team spirit, and effectively allocate tasks and resources. Such training will contribute to building a united, cooperative, and proactive sales team. The Illumine Program also provides leadership training, assisting sales team managers in developing their leadership capabilities. These courses emphasize the roles and responsibilities of leaders and teach them how to inspire and unleash the potential of their subordinates. Sales team managers will learn how to set clear goals, provide effective feedback and guidance, and encourage the growth and development of team members. Such leadership training will contribute to establishing a motivated and highly efficient sales team. 69 Collaborative Training To enrich the training content, the Group has partnered with external professional training institutions to provide employees with more comprehensive and diversified training programs, enabling them to better adapt to the ever-changing work environment and market demands. In the Year, we have launched the Spark Program and the Illumine Program, which provide employees with more opportunities and resources to enhance their success in their work. Environmental, Social and Governance Report 2023 The United Laboratories International Holdings Limited